Code and cars

Logistically speaking, it's impossible for a towing service to cover the entire nation single-handedly. Instead, CSAA, and all AAA clubs subcontract out to towing companies already in place. Where you call from determines which tow company shows up. However, the AAA logo is still emblazoned on the truck, along with the specific tow company's name, to give an impression of cohesion. Every once in a while, one tow company is unable to service members in a timely fashion, either through manpower or equipment issues. In those cases, other companies can take those calls, and service the member outside their usual territory.

I've run quite a few of these calls, and they are the most challenging in terms of customer service. By the time I'm even aware of the call, the member has been badly treated or has been left waiting for a long time. So what is the first thing I do when I finally show up?

I apologize.

This is something that much of the computer industry has yet to learn.

This morning, while driving, the radio was playing. The station that was on not only had the paid advertising of pre-recorded clips, but also where the DJ will evangelize a product, in that they use it, etc. etc. I don't exactly consider it astroturfing because there is no attempt to hide that it's a paid product announcement. Instead, it harkens back to the older commercials, when whole shows were sponsored by one company. It's rather quaint in a way. Only, this time around, it was for the Microsoft Zune.

It's no secret that I ally myself with Apple and their products; I have several macs, an iPod, and am looking into making programs for the iPhone. So it's easy to write off that I would not be amenable to this specific product placement. Perhaps I was inserting my own biases in that the DJ sounded awkward, forcing themselves to hit all the right paid buzzwords, trying to turn the adjective "Social" into a noun. But regardless of how well or poorly the advertising went, one thing stuck in my mind. I couldn't recall any iPod advertisements on the radio.